Shipping Policy
Effective Date: December 20, 2024
Thank you for choosing Timzoo. We are committed to providing fast and reliable shipping services to customers around the world. Below is our shipping and delivery policy. Please read it carefully before placing an order to ensure that you understand the delivery service.
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1. Shipping method
1. Air express:
- All our orders are shipped by efficient air express transportation to ensure that the goods are delivered as soon as possible.
- Logistics services are provided by our international logistics companies, covering major regions around the world.
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2. Delivery time
1. Normal delivery time
:
- After the order is confirmed by payment, we will deliver the goods to the customer's designated address within 7-14 days.
2. Delays
:
- Due to force majeure (such as bad weather, policy changes, customs delays, etc.), the delivery time may be extended to 12-20 days.
- We will try our best to notify customers of relevant delays and assist in resolving possible problems.
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3. Delivery Range
1. We provide worldwide delivery services, but some areas may not be able to deliver due to policy restrictions or logistics reasons.
2. If your address is beyond the delivery range, our customer service team will contact you after the order is confirmed.
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4. Delivery Fees
1. Delivery fees are calculated based on the following factors:
- Product weight or volume.
- Destination country or region.
2. The specific fees will be displayed at checkout. If additional charges are required due to special circumstances, we will inform the customer in advance and obtain consent.
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5. Package Tracking
1. Each order will generate a unique tracking number after shipment. Customers can track the package status in real time through the link provided by the website or logistics service provider.
2. If the logistics status is abnormal, please contact our customer service team in time and we will do our best to assist in the investigation.
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6. Receipt Notice
1. Before signing for the package, please check whether the outer packaging of the product is intact. If you find that the package is damaged or the goods are missing, please take a photo immediately and refuse to accept it, and contact the Timzoo customer service team.
2. If you fail to sign for the package in time due to personal reasons, resulting in the return of the goods or additional costs, the cost shall be borne by the customer.
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7. Force Majeure Liability
1. We will try our best to ensure that the goods are delivered on time, but we do not bear direct responsibility for delivery delays or cancellations caused by force majeure (such as natural disasters, customs inspections, policy changes, etc.).
2. Customers can choose to cancel the order or wait for subsequent processing, and we will assist in solving it according to the specific situation.
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8. Contact Us
If you have any questions about the shipping and delivery policy, please contact us through the following methods:
- Timzoo Customer Service Team
- Email: support@timzoo.com
- Phone: +86-181-0284-0507
- Address: Qiaosi Street, Linping District, Hangzhou
Thank you for choosing Timzoo. We are committed to providing fast and reliable shipping services to customers around the world. Below is our shipping and delivery policy. Please read it carefully before placing an order to ensure that you understand the delivery service.
--------------------------------------------------------------------------------
1. Shipping method
1. Air express:
- All our orders are shipped by efficient air express transportation to ensure that the goods are delivered as soon as possible.
- Logistics services are provided by our international logistics companies, covering major regions around the world.
--------------------------------------------------------------------------------
2. Delivery time
1. Normal delivery time
:
- After the order is confirmed by payment, we will deliver the goods to the customer's designated address within 7-14 days.
2. Delays
:
- Due to force majeure (such as bad weather, policy changes, customs delays, etc.), the delivery time may be extended to 12-20 days.
- We will try our best to notify customers of relevant delays and assist in resolving possible problems.
--------------------------------------------------------------------------------
3. Delivery Range
1. We provide worldwide delivery services, but some areas may not be able to deliver due to policy restrictions or logistics reasons.
2. If your address is beyond the delivery range, our customer service team will contact you after the order is confirmed.
--------------------------------------------------------------------------------
4. Delivery Fees
1. Delivery fees are calculated based on the following factors:
- Product weight or volume.
- Destination country or region.
2. The specific fees will be displayed at checkout. If additional charges are required due to special circumstances, we will inform the customer in advance and obtain consent.
--------------------------------------------------------------------------------
5. Package Tracking
1. Each order will generate a unique tracking number after shipment. Customers can track the package status in real time through the link provided by the website or logistics service provider.
2. If the logistics status is abnormal, please contact our customer service team in time and we will do our best to assist in the investigation.
--------------------------------------------------------------------------------
6. Receipt Notice
1. Before signing for the package, please check whether the outer packaging of the product is intact. If you find that the package is damaged or the goods are missing, please take a photo immediately and refuse to accept it, and contact the Timzoo customer service team.
2. If you fail to sign for the package in time due to personal reasons, resulting in the return of the goods or additional costs, the cost shall be borne by the customer.
--------------------------------------------------------------------------------
7. Force Majeure Liability
1. We will try our best to ensure that the goods are delivered on time, but we do not bear direct responsibility for delivery delays or cancellations caused by force majeure (such as natural disasters, customs inspections, policy changes, etc.).
2. Customers can choose to cancel the order or wait for subsequent processing, and we will assist in solving it according to the specific situation.
--------------------------------------------------------------------------------
8. Contact Us
If you have any questions about the shipping and delivery policy, please contact us through the following methods:
- Timzoo Customer Service Team
- Email: support@timzoo.com
- Phone: +86-181-0284-0507
- Address: Qiaosi Street, Linping District, Hangzhou