Purchase Agreement
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1. Order and Confirmation
1. Order Submission
- Before submitting an order on the Website, please carefully check the product description, quantity, specifications and price information.
- Submitting an order is deemed that you agree to purchase the selected goods and authorize us to purchase or perform related services on your behalf.
2. Order Confirmation
- After submitting an order, you will receive a confirmation email with order details and payment information.
- We reserve the right to reject an order in the following circumstances: insufficient inventory of goods, payment failure, or other reasonable reasons.
3. Modify or cancel an order
- Once an order is confirmed, it can only be modified or cancelled if the goods have not entered the procurement or logistics stage. Please contact us through customer service for processing.
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2. Price and Payment
1. Price Description
- The product prices displayed on the website are in RMB or USD, which shall be subject to the specific display on the checkout page.
- The price does not include logistics costs, tariffs and other possible costs, which will be separately stated at the time of settlement.
2. Payment Method
- We support bank transfer, WeChat payment and other methods. The specific payment method is subject to the website display.
- You must complete the payment within the specified time after placing the order, otherwise the order may be automatically cancelled.
3. Currency Conversion
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- If the payment involves currency conversion, you must bear the costs or differences caused by exchange rate fluctuations.
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3. Delivery and Logistics
1. Delivery Service
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- We will deliver the goods according to the address you provide, please ensure the accuracy of the address. The additional costs caused by the wrong address shall be borne by the user.
- The logistics service provider is a third-party company, and the delivery time may be delayed due to uncontrollable factors (such as weather and policy restrictions). 2. Logistics costs
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- The logistics costs will be displayed when the order is confirmed. The specific costs depend on the weight, volume and destination of the goods.
- In special cases, the actual costs may differ from the estimates, and the difference must be settled before shipment.
3. Damage or loss
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- If the goods are damaged or lost during transportation, we will assist you in applying for compensation from the logistics company, but we will not bear direct liability for compensation.
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4. After-sales and return and exchange
1. Return and exchange policy
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- Once the goods with non-quality problems are confirmed for purchase, they will not be returned or exchanged.
- If there are quality problems with the goods, please contact customer service within 7 days after receiving the goods and provide relevant evidence (such as photos, videos).
2. Return and exchange costs
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- If the return or exchange is due to quality problems, the return shipping fee will be borne by us; if the return is due to personal reasons, the shipping fee will be borne by the user.
3. Special goods
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- Due to the special nature of some goods (such as customized goods, food, etc.), return and exchange applications are not accepted unless there are quality problems.
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5. User Responsibilities
1. Provide accurate personal and payment information to ensure that the order is completed smoothly.
2. Ensure that the shopping behavior is legal and do not use this website to engage in any fraudulent or illegal activities.
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6. Disclaimer
1. Product Description:
- We try our best to ensure that the product information is accurate, but we are not responsible for losses caused by errors or omissions in the information.
2. Third-party liability:
- The goods are provided by suppliers or manufacturers, and the logistics services are performed by third-party companies. We are not directly responsible for them.
3. Force Majeure:
- We are not liable for compensation for order delays or cancellations caused by force majeure such as war, natural disasters, policy changes, etc.
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7. Modification and Termination of the Agreement
We reserve the right to modify this agreement at any time. The modified agreement will be published on the website and will take effect from the date of publication. If you continue to use this website, it will be deemed that you accept the revised terms.
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8. Contact Us
If you have any questions about this Agreement, please contact us through the following methods:
- Timzoo Customer Service Team
- Email: support@timzoo.com
- Phone: +86-181-0284-0507
- Address: Qiaosi Street, Linping District, Hangzhou