Return and Refund Policy
Effective date: December 20, 2024
Thank you for choosing Timzoo. We are committed to providing an efficient and reliable shopping experience for customers around the world. Due to the particularity of cross-border transportation, we do not support return and exchange services, but we will evaluate and handle reasonable compensation requests due to product problems based on specific circumstances.
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1. Explanation of non-return and exchange
1. Policy description:
- Due to the complexity of cross-border transportation, tariffs and logistics, we do not accept any form of return and exchange requests in principle.
2. Customer Responsibility:
- Before placing an order, please be sure to carefully check the product description, specifications, size, color and other relevant information to ensure that the product meets your needs.
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2. Compensation Policy
For losses caused by the following situations, we will provide reasonable compensation based on the actual situation:
1. Damage during transportation
- If the product is obviously damaged during transportation, please contact customer service within 48 hours after receiving the goods and provide the following supporting materials:
- Clear photos or videos of the damaged product.
- Photos of the outer packaging (including logistics labels).
- Order number and related details.
2. Missing or wrong goods
- If the goods received do not match the order, or there is a shortage of goods, please provide the following information within 48 hours:
- Photos of the goods (including a specific description of the wrong goods or missing parts).
- Order number and logistics information.
3. Quality issues
- If the goods have serious quality problems (such as cannot be used normally), please provide evidence of the quality problems within 7 days (such as photos, usage description).
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3. Compensation process
1. Submit an application
- Please submit a compensation application through the customer service email or online customer service, and attach the necessary supporting materials.
- Our customer service team will review your application within 3-5 working days.
2. Compensation method
- After the review is passed, we will provide you with one of the following compensation methods based on the actual situation:
- Amount compensation: Directly refund part or all of the order amount.
- Deduction discount: Provide a coupon of the corresponding amount for your next purchase.
3. Special instructions
- The compensation amount does not include logistics costs, unless the logistics costs are caused by damage or errors in the goods.
- We are not liable for losses caused by force majeure (such as customs detention, policy changes, natural disasters, etc.), but we will try our best to assist customers in dealing with related issues.
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4. Customers need to pay attention to
1. Please check the completeness and accuracy of the goods immediately upon receipt. If you have any questions, please contact us in time.
2. Requests for compensation or requests that fail to provide complete supporting materials within the specified time will not be accepted.
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5. Contact us
If you have any questions or need help with the return and exchange policy, please contact us through the following methods:
- Timzoo Customer Service Team
- Email: support@timzoo.com
- Phone: +86-181-0284-0507
- Address: Qiaosi Street, Linping District, Hangzhou
Thank you for choosing Timzoo. We are committed to providing an efficient and reliable shopping experience for customers around the world. Due to the particularity of cross-border transportation, we do not support return and exchange services, but we will evaluate and handle reasonable compensation requests due to product problems based on specific circumstances.
--------------------------------------------------------------------------------
1. Explanation of non-return and exchange
1. Policy description:
- Due to the complexity of cross-border transportation, tariffs and logistics, we do not accept any form of return and exchange requests in principle.
2. Customer Responsibility:
- Before placing an order, please be sure to carefully check the product description, specifications, size, color and other relevant information to ensure that the product meets your needs.
--------------------------------------------------------------------------------
2. Compensation Policy
For losses caused by the following situations, we will provide reasonable compensation based on the actual situation:
1. Damage during transportation
- If the product is obviously damaged during transportation, please contact customer service within 48 hours after receiving the goods and provide the following supporting materials:
- Clear photos or videos of the damaged product.
- Photos of the outer packaging (including logistics labels).
- Order number and related details.
2. Missing or wrong goods
- If the goods received do not match the order, or there is a shortage of goods, please provide the following information within 48 hours:
- Photos of the goods (including a specific description of the wrong goods or missing parts).
- Order number and logistics information.
3. Quality issues
- If the goods have serious quality problems (such as cannot be used normally), please provide evidence of the quality problems within 7 days (such as photos, usage description).
--------------------------------------------------------------------------------
3. Compensation process
1. Submit an application
- Please submit a compensation application through the customer service email or online customer service, and attach the necessary supporting materials.
- Our customer service team will review your application within 3-5 working days.
2. Compensation method
- After the review is passed, we will provide you with one of the following compensation methods based on the actual situation:
- Amount compensation: Directly refund part or all of the order amount.
- Deduction discount: Provide a coupon of the corresponding amount for your next purchase.
3. Special instructions
- The compensation amount does not include logistics costs, unless the logistics costs are caused by damage or errors in the goods.
- We are not liable for losses caused by force majeure (such as customs detention, policy changes, natural disasters, etc.), but we will try our best to assist customers in dealing with related issues.
--------------------------------------------------------------------------------
4. Customers need to pay attention to
1. Please check the completeness and accuracy of the goods immediately upon receipt. If you have any questions, please contact us in time.
2. Requests for compensation or requests that fail to provide complete supporting materials within the specified time will not be accepted.
--------------------------------------------------------------------------------
5. Contact us
If you have any questions or need help with the return and exchange policy, please contact us through the following methods:
- Timzoo Customer Service Team
- Email: support@timzoo.com
- Phone: +86-181-0284-0507
- Address: Qiaosi Street, Linping District, Hangzhou