Payment Policy
Thank you for choosing Timzoo. Here, we will explain the payment methods and related policies in detail. Please read carefully before placing an order to ensure that you understand our payment process and rules.
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1. Payment method
1.PayPal
- Support direct payment through PayPal account, or use the credit/debit card payment service provided by PayPal.
- During the PayPal payment process, your transaction information will be encrypted to ensure payment security.
2. Credit card payment
- We accept major credit card payments (such as Visa, MasterCard, American Express).
- All credit card transactions are processed through a secure payment gateway to ensure that your payment information is safe.
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2. Payment process
1. After confirming the order, the system will guide you to select a payment method and complete the payment.
2. After the payment is completed, you will receive a confirmation email with order details and payment information.
3. If there is any problem during the payment process, please contact our customer service team for help in time.
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3. Currency and Settlement
1. Our default settlement currency is USD (US Dollar).
2. If your payment account uses another currency, the transaction amount will be automatically converted based on the payment service provider's real-time exchange rate, and a certain currency conversion fee may be charged.
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4. Payment Security
1. We use SSL encryption technology to protect your payment data and ensure that the payment process is safe and reliable.
2. To prevent fraud or unauthorized payments, we may require you to provide additional authentication information in certain circumstances.
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5. Payment Failure or Abnormality
1. If the payment fails, please check the following possible reasons:
- Insufficient balance in the payment account.
- Incorrect credit card information input.
- The security check of the payment service provider failed.
2. If the problem cannot be solved, please contact your bank or payment service provider for more help, and you can also contact our customer service team.
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6. Refund Instructions
1. If a refund is required for special reasons (such as order cancellation or compensation), the refund will be returned to the original payment method you used.
2. Refund processing time is usually 7-10 working days, and the specific time may vary depending on the payment service provider's policy.
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7. Contact us
If you have any questions or need help with payment policies, please contact us through the following methods:
- Timzoo Customer Service Team
- Email: support@timzoo.com
- Phone: +86-181-0284-0507
- Address: Qiaosi Street, Linping District, Hangzhou